Client Relations Specialist

2 weeks ago


St Louis, Missouri, United States Delta Dental of Missouri Full time

Position Overview
The Client Services Associate at Delta Dental of Missouri plays a crucial role in ensuring client satisfaction and fostering strong relationships with our partners. This position is essential for operational and administrative support, collaborating closely with Account Managers to provide outstanding service.

Key Responsibilities
- Collaborate with Account Managers to manage a portfolio of enrolled groups, focusing on customer satisfaction and retention.
- Coordinate with various departments to resolve claims, eligibility, and benefit inquiries, ensuring prompt and effective service.
- Respond to inquiries through verbal and written communication regarding claims, benefit payments, and general information.
- Prepare and deliver standard reporting packages on a monthly and quarterly basis, as well as ad hoc reports as required.
- Gather necessary documentation for new group enrollments and process proposals in relevant systems.
- Act as the primary contact for client partners and consultants, addressing inquiries related to eligibility, billing, and accounts receivable.
- Enhance client relationships through excellent service and proactive problem-solving.

Implementation Support
- Assist in the smooth onboarding of new groups, updating implementation schedules, and leading necessary calls with internal teams.
- Conduct benefit fairs and enrollment meetings as needed, and update benefit summaries for clients.
- Maintain accurate records in the enterprise CRM System and ensure integrity of group information.

Qualifications
- Bachelor's degree or equivalent experience in the insurance or health benefits sector.
- Minimum of 3 years of relevant experience, with a current Missouri health insurance license.
- Strong communication skills, both written and verbal, with a professional demeanor.
- Proficiency in Microsoft Office Suite, particularly Excel, and ability to learn new software quickly.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.

Work Environment
- General office conditions with potential for extended periods of sitting.
- Occasional overnight travel may be necessary.

Physical Requirements
- Ability to focus on tasks and utilize hands for various functions, including operating a personal computer.



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