Front Desk Receptionist

6 days ago


Philadelphia, Pennsylvania, United States Rothman Orthopaedics Full time
Job Summary

Rothman Orthopaedics is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team in Center City Philadelphia. As a Front Desk Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Checks in patients, verifies and updates demographic and insurance information in eCW.
  • Updates the eCW system on patients' arrival and records referral information.
  • Checks out and makes appointments for follow-up patients' office schedules.
  • Answers telephone in a professional manner, screens calls, and takes messages for preassigned personnel.
  • Assists patients with ambulatory difficulties.
  • Screens visitors and responds to routine requests for information.
  • Collects applicable insurance co-pay information and referrals.
  • Batches out and balances end-of-day payments.
  • Assists other front desk personnel in situations with irate patients.
  • Maintains work area and lobby in a neat and orderly manner.
  • Re-supplies front desk for the day.
  • Prepares all work for the next business day in eCW.
  • Prints out all related paperwork for patients' appointments with the physician.
  • Attends meetings as required.
  • Works in conjunction with Patient Responsible team to collect past due balances.
  • Exemplifies the desired culture and philosophies of the organization.
Requirements
  • High School Diploma or GED minimum education requirement.
  • Minimum of one (1) year's experience in medical office environment preferred.
  • Knowledge of business office procedures and medical terminology (preferred).
  • Computer skills including, but not limited to, MS Office.
Our Commitment to Employees

Rothman Orthopaedics is committed to providing a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Equal Opportunity Employer

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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