RPS Custodial Services Relationship Manager

2 hours ago

Saint Louis Park, Minnesota, United States Old National Bank Full time
RPS Custodial Services Relationship Manager Job Summary

Old National Bank is seeking a highly skilled RPS Custodial Services Relationship Manager to join our team. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

This role will be a client-facing position accountable for the servicing and related operational aspects for ONB/1834's retirement plan services custodial & pension business. The RPS Custodial Services Relationship Manager will be the primary contact for our custodial clients to consult with and advise on ERISA specific items related to their plan.

Key Responsibilities:
  • Serve as Relationship Manager for retirement clients where Old National Bank serves as trustee/custodian for ERISA governed retirement plans, researching and responding to inquiries about their account.
  • Assist clients with fulfilling their fiduciary responsibilities
  • Be a technical resource for retirement plans business which resides on our custodial platform, with a specific expertise in Pensions, Defined benefit, Taft Hartley plans, etc.
  • Develop relationships with clients, as well as wealth advisors, and banking partners to deliver exceptional service and holistic solutions to clients.
  • Oversee the onboarding of new custodial clients, gathering required documents, getting client accounts set up on the system
  • Lead projects related to the ONB custodial services business.
  • Ensure transactions and servicing of clients adheres to guidelines as defined by ERISA and other governing bodies (internal and external).
  • Identify, recommend, and implement operational efficiencies that will allow RPS to scale and grow our custodial business.
  • Reviewing time sensitive and/or complex documents; creating or revising departmental procedures.
  • Assist in the development of an enhanced custodial services product offer and workflow for various retirement plan clients, with a focus on pension and cash balance plans.
  • Develop, document, and maintain documentation, training, and communication through a variety of methods.
  • Collaborate across business areas and identify ways to improve the experience for internal partners as well as clients.
Requirements:
  • Bachelor's Degree or equivalent qualifications and skills.
  • Minimum of 5 years' related experience.
  • Minimum 3 years' experience working with Trust & Custodial business & retirement plans.
  • In depth knowledge of ERISA guidelines.
  • Proficient communication skills and demonstrated ability to communicate with a variety of audiences (internally and externally).
  • Demonstrated analytical, problem-solving, decision-making, and organizational skills.
  • Effective customer relations, interpersonal, and verbal and written communication skills.
  • Proficient in Microsoft Office including Excel, Word, and Outlook.
  • Knowledge of FIS/Trust Desk is a plus.

Old National Bank is an equal opportunity employer committed to fostering an inclusive workplace and hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles.

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