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Customer Service Representative
2 months ago
Mister Car Wash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service at our locations.
Key Responsibilities- Customer Interaction: Build strong relationships with customers, understand their needs, and provide personalized recommendations to meet their expectations.
- Service Delivery: Ensure that all customers receive a high-quality service experience, including efficient and friendly interactions, accurate product recommendations, and timely resolution of any issues.
- Team Collaboration: Work closely with colleagues to maintain a clean and organized store environment, ensuring that all areas are well-maintained and meet our high standards.
- Adherence to Policies: Follow all Mister Car Wash safety procedures and policies, including appearance expectations, to ensure a safe and healthy work environment.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
- Customer Focus: Demonstrate a genuine interest in providing exceptional customer service, with a focus on building strong relationships and exceeding customer expectations.
- Attention to Detail: Maintain a high level of attention to detail, ensuring that all tasks are completed accurately and efficiently.
- Physical Demands: Be able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours, as well as lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head.
- Competitive Pay: Earn competitive hourly pay and tips, with daily pay options available at no cost.
- Benefits: Enjoy generous paid time off starting day one, as well as excellent benefits, including medical, dental, vision, 401(k) with company match, employee stock purchase plan, and more.
- Flexible Scheduling: Enjoy flexible scheduling, with opportunities for performance-based pay increases after 30 days of employment.
- Training and Development: Receive best-in-class training and development to take your career to the next level.
- Free Car Washes: Enjoy free car washes weekly, as a valued member of our team.
Mister Car Wash is an equal employment opportunity employer, committed to providing a safe and inclusive work environment for all employees and applicants. We participate in the E-verify system nationwide.
