Patient Services Coordinator

3 weeks ago


Duluth, Minnesota, United States CenterWell Primary Care Full time
Join Our Team as a Patient Services Coordinator - LPN Home Health Specialist

About the Role
The Patient Services Coordinator - LPN Home Health Specialist is a vital member of our care team, responsible for scheduling visits and communicating with field staff, patients, physicians, and other stakeholders to ensure seamless care coordination and continuity. This role requires strong organizational skills, excellent communication abilities, and the capacity to manage multiple assignments simultaneously.

Key Responsibilities
  • Manage patient schedules, editing and updating as needed to ensure timely reassignment of patients and accurate worker console updates.
  • Initiate infection control forms and send completed reports to HRD for upload in the worker console.
  • Provide backup support during peak hours, receiving calls from field staff and assisting with weekly case conferences, referring clinical questions to the Branch Director as necessary.
  • Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
  • Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction.
  • Process reassigned and rescheduled visits, ensuring supervisory visits are scheduled.
  • Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
  • Prepare weekly agent schedules, performing initial reviews for productivity and geographic issues before forwarding to the Branch Director for approval.
  • Verify visit paper notes in the scheduling console as needed.
  • Assist with internal patient transfers between branch offices.
  • Receive lab reports, assess for normality, and fax copies to doctors, making copies for Case Managers and routing to Medical Records Department as necessary.

Requirements
  • Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state of practice.
  • Have at least 1 year of home health experience.
  • Prior packet review/QI experience is preferred.
  • Coding certification is preferred.
  • Must be currently licensed in the State of employment if applicable.
  • Must possess excellent communication skills, the ability to interact well with diverse groups, strong organizational skills, and the capacity to manage and prioritize multiple assignments.

Benefits
As a valued member of our team, you will enjoy a competitive compensation package, including a salary range of $37,200 - $51,200 per year, and access to a comprehensive benefits program that supports whole-person well-being.

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