Telecommunications Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States Tech Mahindra Full time

Telecommunications Specialist

Location: Oklahoma City, OK (Onsite)

Job Overview

  • Minimum of 7 years of experience in Fax, e-Fax technologies, Telecom, and IP Telephony systems.
  • Proficient in Fax integration with Exchange, Active Directory, and LRS.
  • Experience in transitioning on-premises Fax systems to e-Fax or cloud-based solutions.
  • Hands-on experience with Cisco Unified Communication and Contact Center solutions.
  • Act as the primary contact for customers and end-users, providing assessment, support, and maintenance for IP Telephony, network devices, servers, and endpoints.
  • Manage IPT Level 2 and Level 3 tasks effectively.
  • Proficient in installing, upgrading, supporting, and troubleshooting Cisco CUCM, Cisco Unity, IP Phones, CUBE, Jabber, SAML, LDAP, SSO, Expressway, etc.
  • Strong understanding of protocols such as SIP and H323, along with routing protocols, SNMP, MPLS, SRV, DNS, and certificates.
  • Ability to diagnose and resolve a variety of Telephony and networking issues promptly.
  • Good grasp of PSTN concepts including TFN, DID, and ANI.
  • Capable of collaborating with delivery teams to generate documentation as per business needs.
  • Essential knowledge of network and Windows components.
  • Familiarity with design principles.
  • Experience working with vendors.

Tech Mahindra is committed to fostering a diverse workforce at all levels. All qualified applicants will be considered for employment without regard to race, religion, color, sex, age, national origin, or disability. Evaluations will be based solely on ability, competence, and performance in essential job functions, with or without reasonable accommodations.



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