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Telecommunications Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Spartan Capital Inc Full time
About the Role

Spartan Capital Inc is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their telecommunications products and services meet their needs.

Key Responsibilities
  • Customer Support: Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
  • Troubleshooting: Diagnose and resolve customer inquiries and technical issues through various channels.
  • Knowledge Sharing: Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
  • Collaboration: Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Staying Up-to-Date: Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
  • Documentation: Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
  • Continuous Improvement: Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
  • Customer Advocacy: Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
Requirements
  • Education: High school diploma or equivalent; Bachelor's degree in a related field is a plus.
  • Experience: Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
  • Technical Knowledge: Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus.
  • Soft Skills: Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively.
  • Organizational Skills: Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Technical Proficiency: Proficiency in using customer support tools, CRM systems, and standard office applications.