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Customer Service Representative, Senior
2 months ago
Vericel Corporation, a leading biotechnology company, is seeking a highly skilled Senior Customer Care Associate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via phone, email, and other channels, resolving issues and answering questions in a professional and courteous manner.
- Order Management: Manage and analyze customer orders, ensuring accurate and timely processing, and coordinating with internal teams to resolve any issues.
- Account Management: Build and maintain strong relationships with customers, understanding their needs and preferences, and providing personalized support to drive customer satisfaction and loyalty.
- Training and Development: Provide training and guidance to junior team members, sharing knowledge and best practices to ensure seamless customer support.
- Process Improvement: Collaborate with internal teams to identify areas for process improvement, implementing changes to enhance customer experience and efficiency.
- Education: Bachelor's degree or equivalent with 2+ years of customer service experience.
- Skills: Excellent communication and interpersonal skills, proficiency in MS Office suite, and ability to work in a fast-paced environment.
- Experience: 2+ years of customer service experience, preferably in a biotechnology or pharmaceutical industry.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Collaborative Environment: A collaborative and dynamic work environment with a team of experienced professionals.
