Member Engagement Coordinator

2 weeks ago


Westminster, Colorado, United States VASA Fitness Full time

POSITION SUMMARY

POSITION TITLE: Member Experience Specialist (MES) or Aspiring Personal Trainer

FLSA STATUS: Hourly

COMPENSATION: Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we are dedicated to fostering an uplifting environment for all individuals by providing inclusive, accessible, and contemporary fitness options. Our brand is built on a culture that emphasizes unity, passion, integrity, fun, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, where lives are transformed.

Our team members are characterized by their belief in our mission, strong work ethic, high standards, and the energy they bring to others.

EMPLOYEE BENEFITS

We offer a comprehensive benefits package, including healthcare options for employees working 20+ hours per week. All employees receive two complimentary gym memberships—one for personal use and another to share—with additional 401k options.

  • For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.
  • For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE PURPOSE

The Member Experience Specialist role is ideal for those aspiring to become Personal Trainers while completing their certification. The MES is responsible for ensuring a fun and meaningful experience for our members and guests during every visit. This includes warmly greeting members, establishing personal connections, promptly addressing concerns, organizing equipment, and maintaining a clean environment. These responsibilities are carried out by adhering to our operational standards.

KEY RESPONSIBILITIES

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, providing clear guidance, accurate information, and support through our tools and technology.
  • Maintain familiarity with our membership plans, pricing, amenities, add-on options, and class formats.
  • Conduct club tours, assist in selling memberships, facilitate member upgrades, book personal training consultations, and enroll members in personal training.
  • Continuously seek ways to enhance the guest and member experience by sharing feedback with leadership and collaborating with the team to implement improvements.
  • Fulfill daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning tasks, hourly club inspections, restocking merchandise, and processing sales.


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