Member Engagement Coordinator

2 months ago


Westminster, Colorado, United States VASA Fitness Full time

POSITION OVERVIEW

JOB TITLE: Member Experience Specialist (MES) or Aspiring Personal Trainer

EMPLOYMENT STATUS: Hourly

SALARY: Starting at $15.00 per hour, with potential commissions ranging from $2 to $4 for membership and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to foster an uplifting environment for all by providing inclusive, accessible, and contemporary fitness solutions. Our brand is built on a culture that emphasizes unity, passion, integrity, enjoyment, and trust. Our vibrant culture is embodied by both our members and team members, making VASA a transformative space where genuine connections flourish within our supportive community.

Our team members EMBODY our brand values, demonstrate DEDICATION, maintain HIGH EXPECTATIONS, and INFUSE ENERGY into the lives of others.

EMPLOYEE BENEFITS

We provide a comprehensive benefits package, including healthcare options for employees working 20 or more hours weekly. All employees receive two complimentary gym memberships—one for personal use and another to share—along with 401k options.

  • For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.
  • For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE PURPOSE

If you aspire to become a Personal Trainer but are still pursuing your certification, the Member Experience Specialist role is an ideal starting point. The MES is tasked with providing an enjoyable and meaningful experience for our members and guests during every visit. Responsibilities include warmly greeting members, fostering personal connections, promptly addressing issues, organizing equipment, and maintaining a pristine club environment. This is achieved through adherence to our operational standards. The MES team plays a crucial role in making a positive first impression of VASA Fitness, promoting memberships, encouraging upgrades, and guiding guests and members through the facility.

KEY RESPONSIBILITIES

  • Exhibit a sincere and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, responding effectively with clear guidance, accurate information, and support through our tools and technology.
  • Familiarize yourself with our membership options, pricing, amenities, add-on services, and class formats.
  • Conduct club tours in line with the Guest to Member Journey, sell memberships, assist members with upgrades, schedule personal training consultations, and enroll members in personal training.
  • Continuously seek ways to enhance the Guest and Member experience by relaying member feedback to leadership and collaborating with the team to implement improvements.
  • Fulfill daily responsibilities to meet VASA's high standards, which includes following guest and member check-in procedures, completing daily cleaning tasks, conducting hourly club inspections, restocking merchandise, and processing REVIVE sales.


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