Customer Retention Coordinator

2 weeks ago

Westminster, Colorado, United States Dahl Consulting Full time
Job Overview

Dahl Consulting is collaborating with a prominent organization in the Information Technology & Services sector. We specialize in connecting talented individuals with local job opportunities. This organization is seeking a Customer Retention Coordinator for a contract role. Below are the details of the position.

  • Contract Duration: 6 Months
  • Worksite Location: Westminster, CO
  • Hybrid: Onsite 3 days per week
  • Compensation: $21.00-$23.00 per hour
  • Dahl Consulting offers a comprehensive benefits package to eligible employees, allowing you to select the best coverage for your family's needs. For further details, please review the DAHL Benefits Summary.
  • This position will remain open until filled.

Customer Retention Coordinator Responsibilities
The Customer Retention Coordinator is tasked with maintaining high levels of customer loyalty and satisfaction. This role involves actively engaging with clients to comprehend and address their needs, identifying obstacles to renewal, and executing strategies to enhance customer allegiance. The ideal candidate will demonstrate exceptional communication abilities, a customer-focused mindset, and the capacity to analyze data to inform retention initiatives.

  • Initiate outbound communications to ascertain and address reasons for potential service discontinuation.
  • Take ownership of customer concerns, ensuring minimal escalation and high satisfaction.
  • Independently and effectively resolve customer needs.
  • Engage with customers, internal teams, and senior management to provide outstanding service.
  • Negotiate directly with customers to overcome adoption challenges and formulate plans to address pain points.
  • Maintain detailed records of customer interactions and activities in Salesforce.
  • Analyze data to uncover trends and opportunities for enhancing retention and minimizing churn.
  • Collaborate closely with Sales and Support Teams to manage escalations and improve the customer experience.
  • Identify, create, and deliver content to support customer adoption and engagement requirements.
  • Exhibit the ability to quickly learn and navigate multiple business systems, ensuring efficient task completion and operational effectiveness.

Qualifications for the Customer Retention Coordinator Role

  • Fluency in Spanish.
  • Strong customer-centric and growth-oriented mindset.
  • Experience in customer service and retention.
  • Excellent active listening skills and empathy to understand customer perspectives.
  • Strong analytical capabilities and a solution-focused approach.
  • Proficient in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to foster strong customer relationships.
  • Ability to prioritize tasks and manage time effectively in a dynamic environment.
  • Exceptional writing and communication skills, with the ability to express thoughts clearly and concisely.
  • Strong collaboration skills with stakeholders and customers at various skill levels.
  • Proven ability to handle sensitive information with integrity and maintain a professional demeanor.
Company Overview

At Dahl Consulting, our commitment is straightforward. We have consistently demonstrated our flexibility, reliability, and ease of collaboration, which is why our clients and consultants have remained with us, contributing to our ongoing growth.

Our clients trust our dedication, as we prioritize their needs. We genuinely value each relationship and pledge to engage with the utmost respect, integrity, and enthusiasm as we strive to build lasting partnerships.

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