Customer Service Sales Associate
2 weeks ago
Westlake Ace Hardware, a prominent division of Ace Hardware Corporation, operates a vast network of hardware stores across the United States. With a rich history spanning over a century, our headquarters is located in Lenexa, Kansas, and we proudly serve communities through more than 150 neighborhood stores.
Our success is driven by our exceptional team members who are committed to personal and professional development. We uphold our Core Values, which include:
Service, Passion, Respect, Integrity, Teamwork, and Excellence.
The Sales Associate plays a crucial role in supporting the store's operations by assisting with the receiving, stocking, and pricing of merchandise while ensuring a clean and organized shopping environment.
Key ResponsibilitiesCustomer Engagement:
- Represent Westlake Ace Hardware positively.
- Actively assist customers in resolving their inquiries.
- Welcome customers as they enter and thank them upon leaving.
- Maintain a friendly and approachable demeanor while interacting with customers and colleagues.
- Ensure all communications are handled promptly and courteously.
- Direct unresolved customer complaints to management.
- Possess comprehensive product knowledge and understand store layout.
- Provide personalized service to enhance customer satisfaction.Store Operations:
- Contribute to a safe and professional work atmosphere.
- Assist with the receiving and stocking of merchandise.
- Help maintain appropriate back stock levels.
- Ensure cleanliness and orderliness of the sales floor and stockroom.
- Support merchandise resets and maintain promotional displays.
- Aid Department Specialists with tasks such as pricing and special orders.
- Ensure all signage is accurate and up-to-date.
- Operate equipment safely, including forklifts, with proper training.
- Communicate any operational issues to management.
- Participate in team meetings and contribute ideas for improvement.Core Values in Action
We expect our team members to embody our Core Values in their daily interactions:
- SERVICE: Exceed customer expectations through exceptional service.
- PASSION: Demonstrate enthusiasm for our work and commitment to our customers.
- RESPECT: Foster an inclusive environment that values diversity.
- INTEGRITY: Uphold ethical standards in all actions.
- TEAMWORK: Collaborate effectively to achieve common goals.
- EXCELLENCE: Strive for continuous improvement in all aspects of work.
- High School diploma or GED equivalent.
- Previous retail experience is preferred.
- Ability to stand, walk, lift (up to 25 lbs), and climb as needed.Compensation
Starting pay is $16.90 per hour.
Westlake Ace Hardware is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We value the unique contributions of all individuals and strive to create an environment free from discrimination.
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