Customer Service Representative
2 months ago
Furniture Mall of Kansas is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and driving sales growth.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
- Sales Floor Support: Assist customers with product information, answer questions, and make recommendations to drive sales.
- Cash Handling: Process transactions, handle cash, credit card payments, and operate a point-of-sale system.
- Inventory Management: Maintain accurate inventory levels, restock shelves, and report any discrepancies to management.
- Team Collaboration: Work collaboratively with sales team members to achieve sales goals, provide support, and maintain a positive work environment.
Requirements:
- High School Diploma or Equivalent: Required
- Customer Service Experience: 1+ year of experience in a customer-facing role
- Communication Skills: Excellent verbal and written communication skills
- Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional manner
- Teamwork: Ability to work collaboratively with sales team members to achieve sales goals
Benefits:
- Competitive Pay: Competitive hourly rate
- Benefits Package: Medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for Advancement: Opportunities for career growth and advancement within the company
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