Barista - Customer Service Expert
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Barista. As a Barista, you will be responsible for providing exceptional customer service in a fast-paced and dynamic environment.
Key Responsibilities:- Create a welcoming and inclusive atmosphere for customers, answering questions and making recommendations about products and services.
- Gain and maintain knowledge of products and services, responding to customer inquiries and making suggestions to enhance their experience.
- Collaborate with colleagues to achieve sales and customer satisfaction goals, promoting a positive and supportive team environment.
- Prepare and serve beverages and food items to company standards, using proper equipment and techniques.
- Process transactions accurately and efficiently, using company-approved procedures.
- Offer product samples and recommendations to customers, promoting new and seasonal items.
- Provide customers with fresh and high-quality products, ensuring accurate portion sizes and minimizing waste.
- Recommend products and services to customers, enhancing their shopping experience and driving sales.
- Use company-approved equipment and procedures, maintaining a clean and safe work environment.
- Monitor and maintain product quality, adhering to company standards and guidelines.
- Report any product discrepancies or safety concerns to management, ensuring a safe and healthy work environment.
- Excellent customer service skills, with a focus on creating a positive and inclusive experience.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of products and services, with a focus on providing accurate and helpful information to customers.
- Ability to work collaboratively with colleagues, promoting a positive and supportive team environment.
- Basic math skills, with accuracy and attention to detail.
Kroger is a leading retailer with a rich history of innovation and customer focus. We are committed to providing a positive and inclusive work environment, where employees can grow and develop their skills. As a Barista, you will be part of a dynamic team that is passionate about delivering exceptional customer service and promoting a positive shopping experience.
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