Barista - Customer Service Expert

5 days ago


Topeka, Kansas, United States Kroger Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Barista. As a Barista, you will be responsible for providing exceptional customer service in a fast-paced and dynamic environment.

Key Responsibilities:
  • Create a welcoming and inclusive atmosphere for customers, answering questions and making recommendations about products and services.
  • Gain and maintain knowledge of products and services, responding to customer inquiries and making suggestions to enhance their experience.
  • Collaborate with colleagues to achieve sales and customer satisfaction goals, promoting a positive and supportive team environment.
  • Prepare and serve beverages and food items to company standards, using proper equipment and techniques.
  • Process transactions accurately and efficiently, using company-approved procedures.
  • Offer product samples and recommendations to customers, promoting new and seasonal items.
  • Provide customers with fresh and high-quality products, ensuring accurate portion sizes and minimizing waste.
  • Recommend products and services to customers, enhancing their shopping experience and driving sales.
  • Use company-approved equipment and procedures, maintaining a clean and safe work environment.
  • Monitor and maintain product quality, adhering to company standards and guidelines.
  • Report any product discrepancies or safety concerns to management, ensuring a safe and healthy work environment.
Requirements:
  • Excellent customer service skills, with a focus on creating a positive and inclusive experience.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of products and services, with a focus on providing accurate and helpful information to customers.
  • Ability to work collaboratively with colleagues, promoting a positive and supportive team environment.
  • Basic math skills, with accuracy and attention to detail.
About Us:

Kroger is a leading retailer with a rich history of innovation and customer focus. We are committed to providing a positive and inclusive work environment, where employees can grow and develop their skills. As a Barista, you will be part of a dynamic team that is passionate about delivering exceptional customer service and promoting a positive shopping experience.



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