Customer Service Representative

2 weeks ago


Topeka, Kansas, United States Haag Full time
Job Overview

As a vital member of the Haag team, you will play a key role in delivering exceptional service to our customers. This position offers an opportunity to develop valuable skills while contributing to a friendly and efficient shopping environment.

Position Type
Full Time

Key Responsibilities
  • Provide outstanding customer service to ensure a positive shopping experience.
  • Address and resolve customer inquiries and complaints in a professional manner.
  • Adhere to all safety and security protocols to maintain a safe work environment.
  • Identify and mitigate potential safety hazards.
  • Timely reporting of any incidents or unsafe conditions to management.
  • Maintain punctuality and flexibility in work schedule.
  • Efficiently operate the cash register and related point-of-sale systems.
  • Handle cash transactions and secure cash drops according to company guidelines.
  • Prepare and submit shift reports as required by management.
  • Ensure compliance with all policies regarding the sale of age-restricted products.
  • Maintain cleanliness and organization of the store, including shelves and customer areas.
  • Assist in inventory management through stocking, rotating, and counting merchandise.
  • Support management in maintaining the overall appearance of the store and grounds.
  • Perform additional tasks as assigned by the Store Manager.

Professional Expectations
As a convenience store, we prioritize a clean and professional appearance. Team members are expected to wear uniforms and exhibit a positive attitude to set a standard for others.

Qualifications
  • High school diploma or equivalent.
  • Previous experience in customer service is preferred.
  • Strong communication skills, both verbal and written.
  • Basic mathematical skills for handling transactions.
  • Ability to follow instructions and solve problems effectively.
  • Physical ability to stand, walk, and lift items as required.

Work Environment
Team members may encounter various conditions, including exposure to cleaning agents and cooking equipment. Proper safety equipment will be provided as necessary.

Benefits
  • 401(k) matching
  • Health insurance
  • Paid time off


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