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Retail Sales Associate
2 months ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Michaels Stores. As a key member of our sales team, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a fast and friendly checkout process, and maintaining a clean and organized store environment.
Main Responsibilities:
- Provide a fast and friendly checkout experience for customers
- Execute cash handling to standards and maintain accurate cash handling procedures
- Engage customers on benefits of our rewards program and complete enrollments
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback
- Participate in the truck un-load and stocking processes to ensure efficient and accurate inventory management
- Responsible for completing merchandise recovery and maintenance, including the merchandise return and go-back process
- Support shrink and safety programs to prevent loss and ensure a safe working environment
- Assist with omnichannel processes to provide a seamless shopping experience for customers
- Acknowledge customers, help locate products, and provide solutions to meet their needs
- Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment
Requirements:
- Retail and/or customer service experience preferred
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to lift up to 25 pounds and stand for long periods
About Michaels Stores: Michaels is a leading arts and crafts retailer dedicated to inspiring creativity and imagination in our customers. We are committed to providing a positive and inclusive work environment that values diversity and promotes growth and development.