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Bilingual Customer Service Specialist
2 months ago
Position Overview
We are seeking dedicated Bilingual Call Center Representatives fluent in both Spanish and English to enhance our Business Development Center. This role is crucial in connecting customers with our team and facilitating valuable sales and service appointments.
Compensation and Benefits
Our Bilingual Call Center Representatives, also known as Appointment Coordinators, can earn competitive salaries exceeding $40,000 annually, with numerous opportunities for career advancement within our organization. We offer a $2,500 sign-on bonus for qualified candidates.
What We Offer
- Monthly bonus opportunities.
- A comprehensive benefits package, including medical, dental, and vision coverage, along with a 401k retirement plan featuring company matching.
- A values-driven culture emphasizing integrity, professionalism, excellence, and teamwork.
- Training and resources designed to foster career growth based on individual performance and interests.
Key Responsibilities
- Utilize exceptional customer service skills to assist customers promptly and professionally.
- Manage customer inquiries with courtesy and accuracy, ensuring a positive experience.
- Maintain proficiency in MS Office Suite, CRM, and lead management tools to effectively track customer interactions and compile necessary reports.
Qualifications
- Bilingual proficiency in English and Spanish is required.
- A genuine commitment to delivering outstanding customer experiences.
- Strong communication, interpersonal, and organizational skills.
- Ability to thrive in a fast-paced, results-oriented environment.
Equal Opportunity Employer
Penske Automotive Group is an equal opportunity employer, committed to fostering a diverse and qualified workforce.
