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Bilingual Medical Support Specialist

2 months ago

Orlando, Florida, United States DLCFL Full time
Job Overview

DLCFL is a leading healthcare organization dedicated to delivering exceptional medical services to our diverse community. We are committed to providing compassionate care and promoting health and wellness for all.

Job Summary:

We are seeking a highly skilled and empathetic Bilingual Medical Support Specialist to join our dynamic team. The ideal candidate will be fluent in English and Spanish with a strong background in medical terminology and exceptional communication skills. The Bilingual Medical Support Specialist will play a crucial role in facilitating effective communication between patients and medical staff.

Key Responsibilities:

  • Serve as the primary point of contact for patients and medical staff, providing assistance and support in both English and Spanish.
  • Answer incoming calls, schedule appointments, and manage patient inquiries with professionalism and efficiency.
  • Translate medical documents, forms, and instructions accurately to ensure clear communication between patients and healthcare providers.
  • Assist with patient intake, including verifying insurance information, collecting patient data, and updating medical records.
  • Relay critical information between patients and medical staff, ensuring accurate interpretation and understanding.
  • Provide assistance with administrative tasks, including filing, scanning, and maintaining patient records in compliance with HIPAA regulations.
  • Collaborate with other healthcare professionals to ensure seamless communication and coordination of patient care.
  • Uphold the highest standards of customer service and confidentiality in all interactions with patients and colleagues.

Requirements:

  • Fluency in both English and Spanish (written and spoken) is required.
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Previous experience in a medical setting or healthcare-related field is highly desirable.
  • Proficiency in medical terminology and the ability to accurately translate complex medical information.
  • Excellent interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds.
  • Strong organizational skills and attention to detail.
  • Ability to multitask in a fast-paced environment while maintaining composure and professionalism.
  • Familiarity with electronic medical records (EMR) systems is a plus.
  • Commitment to upholding patient confidentiality and privacy regulations (HIPAA).

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive healthcare benefits package.
  • Paid time off and holiday pay.
  • Continuing education opportunities.
  • Supportive work environment with opportunities for growth and advancement.