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Bilingual Customer Service Representative
2 months ago
Florida One Insurance Agency is a leading insurance company dedicated to delivering exceptional products and services, as well as unparalleled customer experiences. Our diverse team is committed to ensuring customer satisfaction and success, working with reputable insurance carriers to provide the best coverage at competitive rates.
Your Role as a Bilingual Customer Service RepresentativeAs a Bilingual Customer Service Representative, your day begins by reviewing your agenda, packed with exciting client interactions. You engage with potential and existing clients through inbound and outbound calls, presenting various insurance products and assessing client needs to craft tailored solutions. You handle inquiries about policy details, process new applications, and assist with renewals, actively updating client records and tracking sales metrics to maximize every opportunity.
Key Responsibilities- Engage with clients in both English and Spanish to provide exceptional customer service
- Present insurance products and assess client needs to craft tailored solutions
- Handle inquiries about policy details, process new applications, and assist with renewals
- Update client records and track sales metrics to maximize every opportunity
To thrive in this role, you need a dynamic blend of skills that embody our core values. Exceptional communication skills are paramount, allowing you to engage effectively with clients while conveying complex insurance concepts simply and empathetically. Strong listening abilities enable you to assess client needs accurately and provide tailored solutions. Problem-solving skills are critical, as you'll often need to think on your feet to address inquiries and navigate challenges.
What We OfferAs a valued member of our team, you can expect a competitive salary, great benefits, and opportunities for growth and development. We're committed to creating a positive and supportive work environment that fosters trust, integrity, and a genuine passion for helping others.
