Technical Support Specialist

1 day ago


Smyrna, Georgia, United States Abacus Full time
Job Title: Technical Support Specialist

Abacus is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.

Key Responsibilities:
  • Provide technical support to dealership service technicians via email, phone, or chat, and provide them with technical information on the diagnosis and repair of customer vehicles.
  • Collect and document technical information on new vehicle incidents requiring repairs, and prepare reports regarding such incidents for further investigation by engineering staff.
  • Provide feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
  • Perform other related duties as necessary.
Requirements:
  • Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles.
  • Well-versed in the use of technical service manuals and tools.
  • Good interpersonal and communications skills.
  • Three or more years of automotive experience, plus one or more years of directly related professional level experience.
  • AA degree preferred, or equivalent related college or technical courses, seminars, and in-house classroom training.
  • Certification as an ASE Master Technician or equivalent preferred.
  • Knowledge of word processor, spreadsheet, and other PC applications to output routine products with similar, non-creative formats.
Working Conditions:

This is a field-based position with occasional work in the office. The successful candidate will be required to work a 7-4 CST shift, with occasional 9-6 shifts for two-week durations and Saturday shifts on a rotational basis.



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