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IT Support Specialist

2 months ago

Smyrna, Georgia, United States Orion Global Managed Services US Inc Full time
Job Description

Job Summary:

We are seeking an experienced IT Support Specialist to join our team at Orion Global Managed Services US Inc. as a Desktop Engineer. The successful candidate will provide onsite, maintenance, and support services in a highly demanding environment.

Key Responsibilities:

  • Deliver 1st and 2nd line on-site user support, analyzing incidents, problems & service requests, proposing solutions, and helping with implementation.
  • Escalate and follow-up on issues as needed.
  • Provide expert-level technical support for desktops, laptops, printers, and mobility devices.
  • Troubleshoot and resolve hardware, O/S, and software issues.
  • Configure and deploy end-user equipment, including imaging and re-imaging computers and hard drives.
  • Install, configure, and maintain software applications and systems.
  • Provide face-to-face customer support, end-user support, and telephone support for remote users.
  • Manage and maintain the company's desktop environment, including ongoing maintenance tasks.
  • Handle software issues for in-house applications and troubleshoot network-related issues.
  • Collaborate with the expert team to resolve complex technical issues.
  • Prepare new hardware and stage laptops and PCs with SCCM.
  • Provide basic meeting support knowledge, including Teams and AV support.
  • Install and configure cabling, monitors, docking stations, PCs, printers, and other equipment.
  • Basic network knowledge, including patching and troubleshooting.
  • Work with 3rd parties and OEMs as required.
  • Experience with ticketing systems, including Remedy or ServiceNow.
  • ITIL-minded and experienced in supporting mobile devices and hand-held devices.
  • Strong administrative experience, attention to detail, and ability to provide data for reporting and processing information.

Requirements:

  • Minimum 1+ years of experience in delivering deskside support within a large corporate environment.
  • Wide range of technical skills, including client, server, software deployment, email, and application knowledge.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer-facing and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Highly professional with excellent communication skills, professional attitude, and flexibility to work out of hours if needed.
  • Ability to understand and adhere to all company policies and work without supervision.

Preferred Qualifications:

  • A+ and HP accreditations.
  • Experience with remote control of PCs and video conferencing knowledge.
  • Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
  • Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.

Pay and Benefits:

Up to $27.00 per hour based on experience.

Monday - Friday; 8:00 am-5:00 pm; 40 hours per week Mon - Fri; overtime where required.