NHG General Manager

4 days ago

Bethesda, Maryland, United States Navy Exchange Full time
Navy Exchange NHG General Manager Job Description

Job Summary:

The NHG General Manager is responsible for leading the hospitality operations of the Navy Exchange Service Command's lodging facilities. This role requires a strong background in hotel/motel or institutional management, with experience in procurement, operational efficiency, sanitation, internal finance controls, budgeting, staffing, and room design.

Key Responsibilities:

  • Operate a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
  • Coordinate the alteration, minor construction, painting, and preventive maintenance of NHG facilities.
  • Provide oversight for a recurring facility preventive maintenance program and maximize funding and services supporting effective maintenance efforts.
  • Responsible for the proper maintenance of operating records, files, cash control, receipts, and the custody and security of supplies and equipment, fixed assets, etc.
  • Conduct inspections of all areas of NHG Lodging operation(s), identify problems and/or deficiencies, and implement appropriate corrective measures, and follow up to ensure deficiencies are corrected.
  • Ensure compliance with all safety, fire, and sanitation regulations, and ensure the safety/security of NHG guests and associates.
  • Coordinate service requirements with the Contract Specialist for those items, supplies, services, and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
  • Develop and administer operating and equipment budgets in conjunction with NHG Headquarters.
  • Maintain accountability for the safeguarding of all funds.
  • Provide short and long-range financial plans to ensure program goals are met.
  • Participate in the development and execution of the installation NHG business plan, annual budget, and capital plan(s).
  • Meet or exceed budgeted profit margins by accurately forecasting revenues and expenses; prepare timely, well-planned annual budgets that accurately reflect the property's potential business plan.
  • Maintain contact with guests to ensure satisfaction and respond to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
  • Provide customer-facing integration, execution, and management of services and resources at the installation level.
  • Utilize the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
  • Utilize the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue-generating opportunities.
  • Process local reservations, reservations through the Central Reservation Center, and maintain the Property Management System.
  • Market the NHG program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.
  • Manage real property resources and provide advice on renovations, improvements, and minor and/or major construction.
  • Maintain liaison with all NHG lodging programs and other activities, vendors, suppliers, and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
  • Develop performance work statements for contract services and measure compliance through inspections, audits, and customer critiques.
  • Maintain accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property, and fixed assets.
  • Coordinate with fiscal oversight during reviews of minor property and fixed assets.
  • Ensure lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).
  • Attend lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations.
  • Supervise associates and provide adequate staffing in accordance with staffing standards for areas of responsibility.
  • Ensure training of associates through Learning Management System, supervise schedules of work, approve vacation, and coordinate with the appropriate Human Resources office regarding personnel matters.
  • Responsible for implementing NHG policies and procedures.
  • Carry out EEO policies and communicate support of these policies to subordinates.
  • May be called upon to maintain operations during inclement weather and/or other emergencies.
  • Perform other related duties as assigned.

Requirements:

  • A total of 5 years of experience, consisting of the following:
  • GENERAL EXPERIENCE: 3 years of experience in administrative, technical, or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
  • OR
  • SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.
  • AND
  • SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design, and similar work which demonstrated the knowledge and abilities of the operational area.

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