Healthcare Front Office Representative
3 weeks ago
As a Patient Services Representative at the University of California, you will play a vital role in providing exceptional customer service to patients, staff, and clinicians. Your administrative support will ensure a smooth flow of operations in our healthcare setting.
Key Responsibilities
- Provide customer service oriented administrative support to patients, staff, and clinicians.
- Complete patient registration, including demographics and payer/insurance information.
- Schedule and coordinate new and follow-up patient appointments and cancellations.
- Check in and check out patients, ensuring a smooth flow from arrival to discharge.
- Collect insurance cards and payments and balance daily cash drawers.
- Answer phones and appropriately triage calls.
- Scan and upload records to the electronic health record, sort and distribute mail and incoming faxes.
- Process tasks in the EHR on a daily basis.
- Provide additional backup administrative support as assigned.
Requirements
- Demonstrated work experience in front office reception in an allied healthcare setting.
- Knowledge of dental/medical terminology.
- Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
- Knowledge of policies and procedures regarding release of medical records.
- Strong verbal, written and social communication skills, and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
- Excellent problem solving and conflict resolution skills.
- Take initiative in providing excellent customer service to patients.
- Ability to stay composed when confronted by difficult patients or situations and respond professionally.
- Working knowledge of Microsoft Office, EHR/EDR and other computer programs.
Preferred Qualifications
Bilingual in English/Spanish preferred.
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