Front Desk
4 months ago
Wage Rates (hr.) $20.00 to $22.00 (DOE and state)
ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR, or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer
POSITION SUMMARY: Making guests feel welcome and safe at the hotel. Manage online, phone, and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotel's amenities while performing room walks. Take payment from customers. Respond to guests' issues and complaints in a friendly, timely manner.
GENERAL ATTRIBUTES:
- To maintain product quality above all else, putting customer's satisfaction over profit.
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both your managers and your colleagues.
- To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
- To be flexible, responding quickly and positively to changing environments.
- To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
- Greet and welcome guests as they enter the property
- Keep the lobby entrance and your workspace areas clean and tidy
- Detailed knowledge to effectively speak to each room layout, features and common spaces at
- Ability to speak to the history of the building, incorporating stories to guests to provide guests with a greater sense of it's history.
- Staying on top of current local events to better serve guests
- Review arrivals for the day to check for any special requests or VIPs
- Creating key cards in advance for available rooms/suites
- Send a Pre Stay email to all arrivals
- Provide details about parking during their stay, including cost and options for payment and
- Perform all check-in and check-out tasks
- Ensure guests have an exceptional experience and let them know to contact the front desk if they have any further questions.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Explain any need-to-know information such as how to get in after hours, the time and place for hotel breakfast
- Inform customers about payment methods and verify their credit card data
- Ensure guests understand the damage deposit or Pet Fee(if required) and that their card will be charged in the case of damage.
- Go over the rules and expectations of the hotel (including quiet times, open times of any services such as the front desk, lobby coffee service, Gjusta, Gjusta Grocer,Gjelina)
- Communicate with the housekeeping team to check if rooms are ready and manage additional drop offs of items such as extra towels as required.
- Upsell additional facilities and services, when appropriate
- Providing baggage storage services for guests checking in and out
- Managing the booking system for future reservations and any errors.
- Maintain updated records of bookings and payments
- Communicating with potential and future guests about upcoming reservations
- Provide information about our hotel, available rooms, rates and amenities
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Respond to clients' complaints in a timely and professional manner.
- Communicate with maintenance staff to deal with issues within rooms and common areas as they arise.
- Answer all incoming calls and redirect them or keep messages.
- Receive letters, packages and distribute them.
- Help set up rooms as needed for incoming guests.
- Communicate your needs to the hotel Mamager.
- Check, sort and forward emails
- Monitor office supplies and make a list of what's low and relay it to the Hotel Manager.
- Prepare, serve, restock, and clean up the complimentary breakfast service of Coffee, Tea, and Pastries from 7 a.m. to 11 a.m. in our lobby. Which can include bringing Suite Guests' pastry selections to each Suite if
- Read and understand the current list of wines at Vitorrja, including their tasting notes and price points. This knowledge will help you better service and answer any guest questions.
- 1-2 years of hotel experience
- Well-presented and professional appearance.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Work calmly and effectively under pressure.
- Problem solving abilities, be self-motivated, and organized.
- Demonstrates good judgment, integrity, trust, ethics, and values.
- HS diploma preferred but not required.
- Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
- Strong communication skills (written and verbal).
- Ability to use discretion and provide accurate information to the team.
- Must thrive in a fast-paced environment.
- Must have a strong work ethic, trust, integrity, and accountability.
- Exceptional time management and organizational skills.
- Ability to provide exceptional guest service that exceeds expectations.
- Ability to exercise independent
- Detail and action orientated.
- Must be able to follow all safety, health, and sanitation.
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, this position is regularly required to stand and walk for long periods of time. The position supervises employees who do the following and on a rare occasion may be required to assist and thus the Manager on duty and must also have the ability to: regularly lift and/or move up to 20 pounds; frequently lift and/or move up to 30 pounds; occasionally lift and/or move up to 50 pounds; work with cleaning equipment and office equipment; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
NOTE: Individuals in this position are expected to adhere to all company policies.
This job description is a summary of duties which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.
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