Customer Experience Product Manager

3 weeks ago


New York, New York, United States Disability Solutions Full time
Company Overview

We are a leading entertainment company that creates world-class experiences for our players. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.

Job Summary

We are seeking a highly skilled Customer Experience Product Manager to join our team. This role will be responsible for driving the development of technical solutions and tooling for our players and customer support agents.

Key Responsibilities
  • Understand the needs of our players and customer support agents across the globe, and define products to solve those needs.
  • Build data-driven justifications for product decisions, including business cases and vendor selection.
  • Lead every step of the end-to-end product development cycle, starting from conducting effective product discovery to shipping new features.
  • Develop key performance indicators, and leverage data & reporting systems to generate insights on product performance.
Qualifications
  • 12+ years of technology product management experience through end-to-end, large volume user-facing product launches.
  • 5+ years' experience with driving alignment on product roadmaps, including setting overall prioritization and adapting roadmap to emergent and ambiguous signals.
  • 5+ years' experience delivering measurable results on a product or solution with globally distributed users.
Salary and Benefits

The estimated salary range for this position in New York State (inclusive of New York City) is $143,000—$183,800 USD per year. The total compensation package may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.


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