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Growth Manager

3 weeks ago


New York, New York, United States Monday Full time

About monday.com

We're seeking a highly motivated Growth Manager - Customer Experience to join our team. As a key member of our customer success organization, you'll play a critical role in driving growth, retention, and adoption of our platform.

In this role, you'll be responsible for identifying opportunities for growth, developing strategic plans to drive business outcomes, and collaborating with cross-functional teams to execute on those plans. You'll leverage robust customer data to inform your approach, using insights to identify areas for improvement and develop targeted solutions to address customer pain points.

About The Role

  • Work closely with customers to understand their needs and develop strategic plans to drive growth and adoption
  • Use data insights to inform your approach and identify areas for improvement
  • Develop targeted solutions to address customer pain points and drive business outcomes
  • Collaborate with cross-functional teams to execute on strategic plans
  • Represent the voice of the customer and influence product development roadmap

Requirements

  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes
  • High prioritization skills and process orientation
  • Ability to manage multiple accounts at different stages in the life cycle
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Some travel included for customer visitation
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

The estimated salary range for this position is $90,000 - $130,000 per year, depending on location and experience.