Hotel Service Associate

2 months ago


Dublin, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Guest Room Attendant to join our team at Shaner Hotel Group. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.

Key Responsibilities
  • Clean and Service Guest Rooms: Clean and service assigned guest rooms, ensuring they meet our hotel's established standards of cleanliness and quality.
  • Handle Guest Requests and Complaints: Respond promptly and professionally to guest requests and complaints, ensuring their needs are met and they have a positive experience.
  • Maintain a Clean and Safe Environment: Maintain a clean and safe environment throughout the hotel, adhering to all house and safety rules, housekeeping room procedures, and security procedures.
  • Restock and Maintain Supplies: Restock and maintain supplies, including linens, toiletries, and cleaning products, to ensure a smooth and efficient operation.
  • Collaborate with Team Members: Work collaboratively with other team members to achieve our hotel's goals and objectives, providing excellent customer service and support.
Requirements
  • Experience: Minimum one year of cleaning experience, with previous hotel experience preferred.
  • Communication Skills: Ability to effectively communicate with guests, management, and co-workers to their understanding.
  • Knowledge of Chemical Handling: Knowledge of proper chemical handling and safety procedures.
  • Language Skills: Bilingual English/Spanish a plus.
  • Knowledge of Local Activities: Knowledge of local activities and attractions appropriate for clientele.


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