Hotel Front Desk Representative

2 weeks ago


Dublin, Ohio, United States Shaner Hotel Group Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Dublin Springhill Suites, part of the Shaner Hotels family.

Key Responsibilities:
  • Provide exceptional guest services, including check-in and check-out, in a courteous and efficient manner.
  • Process payments according to hotel rules and regulations.
  • Offer information and assistance to guests and visitors professionally.
  • Resolve room status discrepancies with Housekeeping.
  • Generate daily reports and distribute to designated departments.
Requirements:
  • High school diploma or equivalent.
  • Minimum one year of customer service experience; previous hotel background preferred.
  • Effective communication with guests, management, and co-workers.
  • Computer skills desired.
  • Knowledge of local activities and attractions beneficial.

About Us

Shaner Hotel Group is a renowned hospitality owner-operator and management company with a diverse portfolio of properties across multiple states and countries. We collaborate with top hospitality brands and provide a range of services including hotel development, e-commerce, and revenue management.


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