Hotel Front Desk Representative

4 days ago


Dublin, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at the Dublin Springhill Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities
  • Guest Services: Provide superior guest services, including check-in/check-out, hotel guests courteously and efficiently.
  • Payment Processing: Process all payments according to established hotel requirements.
  • Information and Services: Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Communication: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer Skills: Computer experience preferred.
  • Language: Bilingual English/Spanish a plus.
About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.



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