Hotel Guest Service Representative

2 weeks ago


Dublin, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Room Attendant to join our team at the Dublin Springhill Suites. As a Guest Room Attendant, you will be responsible for ensuring the cleanliness and quality of our guest rooms, providing exceptional customer service, and maintaining a safe and secure environment for our guests.

Responsibilities
  • Clean and service guest rooms to the highest standards, ensuring a clean and comfortable environment for our guests.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain a high level of knowledge about local attractions and activities to provide recommendations to guests.
  • Work collaboratively with other hotel staff to ensure seamless service and a positive guest experience.
  • Perform other duties as assigned by management to ensure the smooth operation of the hotel.
Requirements
  • Minimum one year of cleaning experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Knowledge of proper chemical handling and safety procedures.
  • Bilingual English/Spanish a plus, but not required.
  • Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and abroad. We are committed to providing exceptional service and creating memorable experiences for our guests.



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