Front Desk Supervisor
6 days ago
We are seeking a highly skilled and bilingual Front Desk Supervisor to join our team at the AC Hotel Columbus Dublin. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Adhere to payment, cash handling and credit policies/procedures.
- Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Note: Due to the nature of our business, this position requires weekend availability.
Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We partner with top hospitality brands to provide a range of services, including hotel development, design and construction, e-commerce, and revenue management.
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Front Desk Team Lead
6 days ago
Dublin, Ohio, United States Shaner Hotel Group Full time**Front Desk Supervisor Job Description**At Shaner Hotel Group, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the AC Hotel Columbus Dublin. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining a high level of...
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Front Desk Manager
2 weeks ago
Dublin, Ohio, United States Shaner Corporation Full time{"Responsibilities **Supervise Front Desk Functions** As a Front Desk Supervisor, you will be responsible for overseeing all aspects of the Front Desk operations, ensuring that our guests receive exceptional service and that our hotel standards are met. **Key Responsibilities:** * Supervise and train front desk staff to ensure they are providing...
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Front Desk Manager
2 weeks ago
Dublin, Ohio, United States Shaner Corporation Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.Key Responsibilities:Supervise and coordinate the activities of the front...
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Front Desk Team Lead
2 weeks ago
Dublin, Ohio, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the AC Hotel Columbus Dublin. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of hotel standards.Key...
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Front Desk Representative
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Front Desk Manager
1 month ago
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