Front Desk Team Lead

2 days ago


Dublin, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the AC Hotel Columbus Dublin. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of hotel standards.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Supervise and train front desk staff to ensure excellent guest service and hotel standards.
  • Monitor and maintain accurate records of guest stays, including room assignments and payment information.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Perform other duties as assigned by management.
Requirements
  • Minimum one year experience in a similar position, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • High school graduate or equivalent, with some college education preferred.
  • Bilingual English/Spanish a plus, but not required.
  • Knowledge of local attractions and activities a plus.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and abroad. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.


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