Front Desk Associate

4 weeks ago


Honolulu, Hawaii, United States Commander, Navy Installations Full time
Job Summary

This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, HI.

Key Responsibilities
  • Maintain the security and privacy of all guests at all times.
  • Provide a welcoming and positive experience for guests, demonstrating effective communication skills and professionalism.
  • Handle customer complaints and concerns, involving management as necessary.
  • Utilize the Property Management System (PMS) to access guest information, retrieve reservation information, and process transactions.
  • Verify registration information, secure credit cards for incidental expenses, and authorize room charges.
  • Provide guests with their room key or card, and register and assign rooms to guests as needed.
  • Keep records of occupied rooms and guest accounts, make and confirm reservations, and present statements to and collect payments as necessary.
  • Receive and account for a change fund, prepare the Close Bank Report, and deposit cash receipts at the end of each shift.
  • Inventory all keys and supplies, and maintain the front desk and lobby area in a clean and neat condition.
  • Run and print various reports from the PMS, answer phones, and transfer calls to appropriate individuals.
  • Log trouble calls in the PMS, and relocate guests to different rooms as needed.
  • Retrieve Lost and Found items and contact guests regarding lost or found items as necessary.
Requirements
  • Preferred 6 months of work experience in hospitality operations.
  • Skilled in the use of a personal computer and various software programs.
  • Basic math and reading skills, with the ability to communicate clearly and effectively in English.
  • Ability to handle, control, and account for large amounts of cash.
Working Conditions

This position may be designated ALPHA personnel for inclement weather or in the interest of national security, and may require working on weekends and holidays, rotating shifts, and overtime as necessary to meet mission requirements.

The staff member may be required to possess a valid state driver's license and travel to other facilities within the normal scope of duties.


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