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Front Desk Representative

2 months ago

Honolulu, Hawaii, United States Springboard Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities
  • Register guests, process check-ins, and verify reservations
  • Provide accurate and timely information about hotel services, amenities, and local attractions
  • Handle guest requests, complaints, and problems in a professional and courteous manner
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Collaborate with the front office team to ensure efficient and effective operations
Requirements
  • 1+ year of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic knowledge of computer software, including Microsoft Office and hotel management systems
  • High school diploma or equivalent required; college degree preferred
What We Offer
  • Competitive base salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Employee rates at all Springboard Hospitality hotels
  • Monthly cell phone stipend and dry cleaning services