Front Desk Manager

4 days ago


Honolulu, Hawaii, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton Oahu Turtle Bay. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and maximizing departmental financial performance.

Key Responsibilities
  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and employee satisfaction and maximize the financial performance of the department.
  • Supervise and manage employees, including training and development, to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing changes to optimize results.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related professional area preferred.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and other departments.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
What We Offer

As a Front Desk Manager at The Ritz-Carlton Oahu Turtle Bay, you will enjoy a competitive salary range of $74,000 to $92,000 annually, plus a range of benefits and incentives, including:

  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account (except for positions based out of or performed in Hawaii)
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.



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