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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Key Responsibilities- Register guests, process check-ins, and verify reservations
- Communicate hotel services and amenities to guests
- Maintain accurate guest history files and room availability
- Handle VIP and upgraded accommodations, as well as overbooked or "walked" guests
- Resolve guest complaints and ensure guest satisfaction
- Meet with Front Office Manager/Supervisor daily to review assignments and priorities
- 1+ year of previous Front Desk experience in a related position
- Advanced knowledge of computer software, including Microsoft Office and web analytics tools
- Excellent customer service skills, with the ability to work under pressure and multitask
- High School diploma or GED required; college degree preferred
Springboard Hospitality offers a comprehensive benefits package, including competitive base salary, PTO, medical, dental, vision, life, and pet insurance, 401K, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.