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Front Office Supervisor

2 months ago

Miami Beach, Florida, United States Altair Bay Harbor Hotel Miami Full time
Job Title: Front Office Supervisor

At Altair Bay Harbor Hotel Miami, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
  • Communication: Effectively communicate with guests, colleagues, and management, using clear and concise language.
  • Problem-Solving: Anticipate, prevent, and resolve problems, ensuring a positive experience for our guests.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: Previous experience in a hotel or hospitality setting, with a focus on customer service and front desk operations.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move quickly in a dynamic environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on leadership and customer service skills.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and mutual respect.