Field Care Coordinator

2 weeks ago

Washington, Washington, D.C., United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization dedicated to delivering exceptional patient experiences. Our mission is to transform the healthcare industry by making quality care more accessible, affordable, and enjoyable.

The Opportunity

We are seeking a highly skilled Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting. You will facilitate telehealth visits in patients' homes, conduct standard patient assessments, and coordinate care with patients, families, and other outside care teams.

Key Responsibilities
  • Facilitate telehealth visits in patients' homes, using technology to ensure the provider has a complete view of the living situation.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home.
  • Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, and non-blood specimen collection.
  • Coordinate care with patients, families, and other outside care teams as needed, connecting patients to state and local community resources related to housing, transportation, food, and activities of daily living.
  • Assist patients and their families to fully participate in healthcare services, navigate and use community services or other resources in support of their goals, and assist patients with completion of applications for accessing eligible benefits and resources.
Requirements
  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Experience facilitating access to community resources or social service agencies preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
  • Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.
Benefits

One Medical offers a comprehensive benefits package designed to aid your health and wellness, including paid sabbatical, employee assistance program, competitive medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs, 401K match, opportunity to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid life insurance, and disability insurance.

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Seattle, Washington. Flexibility to travel throughout the day to patient homes in the Seattle area and work in a variety of Seattle offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.

One Medical is committed to fair and equitable compensation practices. The base compensation range for this role is $26.75 to $27.75 per hour. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

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