Executive Director of Customer Service
7 days ago
The Virginia Department of Motor Vehicles (DMV) is seeking a highly skilled and experienced professional to serve as the Deputy Commissioner for Field Operations. This is a key leadership position that requires a strong understanding of customer service management, operational oversight, and strategic planning.
Key Responsibilities- Leadership and Management: Provide executive-level management and direction for customer service management, customer service centers, mobile operations, DMV selects, driver's license quality assurance, customer contact centers, and all supporting programs.
- Operational Oversight: Oversee the day-to-day operations of the agency, including customer service centers, customer contact centers, driver's license quality assurance, DMV selects, mobile operations, mobile units, and connect teams.
- Service Delivery and Compliance: Direct major efforts to improve service delivery efficiency and effectiveness while balancing quality service with appropriate regulatory and administrative oversight.
- Customer Service Improvement: Implement strategies to enhance customer satisfaction and service quality.
- Program Support and Development: Oversee the development and implementation of supporting programs to enhance overall operational efficiency.
- Considerable knowledge: Federal and state statutes governing DMV services, long and short-term strategic planning, budget development, human resource management, and supervisory techniques.
- Working knowledge: Quality assurance processes and procedures.
- Demonstrated ability: Plan and manage multiple programs.
- Develop budgets: Monitor expenses, direct and advise managerial and professional staff.
- Communicate effectively: With diverse groups both orally and in writing.
- College degree: Preferred with major in business administration or public administration (or equivalent work experience).
- Progressively responsible management: And supervisory experience.
- Experience: In managing multiple operational areas with competing priorities.
- Staffing analysis: And determination of appropriate staffing allocations for cyclical customer service.
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Customer Service Director
1 week ago
Richmond, Virginia, United States Westrock Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Director to join our team at Westrock. As a key member of our organization, you will play a critical role in defining and executing our customer service strategy, driving business growth, and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and Implement...
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Executive Director
1 month ago
Richmond, Virginia, United States Arrow Consulting Corporation Full timeSoBright Recovery and Rehabilitation is seeking a dynamic Executive Director to lead the success of our outpatient substance use and mental health treatment program in Richmond, VA.Lead our PHP, IOP, and OP services for adults (18+), ensuring top-notch customer service and a professional treatment environment.Responsible for the leadership and administration...
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Customer Service Representative
6 days ago
Richmond, Virginia, United States Sudden Service, Inc. Full timeAbout the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...
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Executive Director
4 weeks ago
Richmond, Virginia, United States Thermo Fisher Scientific Full timeWork ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve...
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Executive Director of Operations
6 days ago
Richmond, Virginia, United States Search Solution Group Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Director of Operations to join our team at Search Solution Group. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we maintain the highest standards of quality, service, and customer satisfaction.Key...
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Customer Service Ambassador
5 days ago
Richmond, Virginia, United States Answering Service of Richmond, Inc. Full timeJob OverviewWe are seeking a highly motivated and enthusiastic customer service professional to join our team at Answering Service of Richmond, Inc. as a Customer Service Representative. This is a unique opportunity to provide exceptional customer experiences and work in a fast-paced, dynamic environment.Key ResponsibilitiesRespond to customer inquiries and...
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Richmond, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled Academic Support Coordinator for Student-Athletes to join our team. As a key member of our Athletics department, you will play a vital role in guiding student-athletes to academic success and providing support through study skills development, academic goal setting, and utilizing academic...
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Executive Director of Operations
2 days ago
Richmond Heights, Virginia, United States Domino's Pizza LLC Full timeJob DescriptionJob Title: Executive Director of OperationsJob Summary:Domino's Pizza LLC is seeking an experienced Executive Director of Operations to oversee the daily operations of a single Domino's store. As a key member of our team, you will be responsible for providing overall leadership and supervision over operations, ensuring the achievement of...
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Environmental Services Director
7 days ago
Richmond, Virginia, United States Aramark Full time**Job Summary**Aramark is seeking a highly skilled Environmental Services Director to join our team at our senior living community in Richmond, VA. The successful candidate will be responsible for developing and executing housekeeping solutions to meet customer needs.**Key Responsibilities:**Ensure compliance with infection prevention, safety, OSHA, and...
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Executive Director of Operations
2 days ago
Richmond, Virginia, United States Phoenix Global Corporation Full timeJob SummaryPhoenix Global Corporation is seeking an experienced Executive Director of Operations to lead our industrial operations team. As a key member of our leadership team, you will be responsible for managing policy deployment, providing leadership for employee relations and labor relations, and ensuring compliance with company standards.Key...
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Senior Executive Support Specialist
2 weeks ago
Richmond, Virginia, United States Commonwealth of Virginia Full timeSenior Executive Support Specialist The Commonwealth of Virginia is seeking a dedicated and skilled individual to fill the role of Senior Executive Support Specialist. This position plays a vital role in enhancing the operational efficiency of our leadership team. Mission: To deliver exceptional service and support to enhance the productivity of our...
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Associate Director of Service Delivery
7 days ago
Richmond, Virginia, United States NTT DATA Full timeAbout the RoleWe are seeking a highly skilled and experienced Associate Delivery Director to join our team at NTT DATA. As a key member of our organization, you will be responsible for providing strategic direction, organizational leadership, and tactical execution of assigned accounts.Key ResponsibilitiesAccount Management: Accountable for the delivery of...
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Medical Director
7 days ago
Richmond, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia seeks a highly skilled Medical Director to provide strategic medical leadership and serve as an expert medical and clinical consultant for assigned District Health Directors. This role requires a strong understanding of public health principles and practices, as well as experience in administering public health...
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Executive Director, Chief of Staff
7 days ago
Richmond, Virginia, United States Capital One Financial Corp Full time**About the Role**As a key member of the Capital One Financial Corp leadership team, the Executive Director, Chief of Staff will partner with cross-functional teams to drive business growth and innovation. This role will be responsible for developing and executing strategic plans to deliver high-quality results and drive business outcomes.**Key...
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Executive Director
4 days ago
Richmond, Virginia, United States International Rescue Committee Full timeJob SummaryThe International Rescue Committee (IRC) is seeking a highly experienced and skilled Executive Director to lead our operations in Virginia. As a key member of our senior leadership team, you will be responsible for advancing our mission and vision in the state, while ensuring the effective management of our programs and resources.Key...
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Richmond, Virginia, United States Commonwealth of Virginia Full timeCommonwealth of Virginia "To enhance the well-being of all Virginians by providing advanced cancer care through patient-focused prevention and treatment; impactful, innovative research; community involvement; and the education and training of future researchers and healthcare professionals." About Commonwealth of Virginia: The Commonwealth of...
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Customer Service Representative
2 weeks ago
Richmond, Virginia, United States The Salvation Army USA Southern Territory Full timeLocation: The Salvation Army USA Southern Territory Position Type: Regular, Part-Time Compensation: $18.00 per hour About the Role: Under the guidance of the Executive Director, the Receptionist plays a crucial role in delivering outstanding customer service at The Salvation Army. This position involves answering phone calls with professionalism, ensuring...
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Director Portfolio Execution Leader
4 days ago
Richmond, Virginia, United States Elevance Health Full timeAbout the RoleElevance Health is seeking a highly skilled Director of Portfolio Execution to join our team. As a key member of our organization, you will be responsible for overseeing the execution of strategic initiatives and ensuring that deliverables are met.Key ResponsibilitiesMonitor and track project progress to ensure timely completion and delivery of...
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Executive Director
1 week ago
Richmond, Virginia, United States Bristol Hospice Full timeJob Summary:Bristol Hospice seeks a highly skilled and experienced Executive Director to lead the management of our hospice, ensuring the provision of high-quality services to patients and their families.Key Responsibilities:Operational Leadership: Oversee the day-to-day operation of the hospice, ensuring compliance with legal, regulatory, and accreditation...
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Service Director
3 days ago
Richmond, Virginia, United States Moore Cadillac Subaru of Richmond Full timeJob SummaryWe are seeking an experienced Service Director to lead our team at Moore Subaru/Cadillac of Richmond. As a key member of our management team, you will be responsible for overseeing the service department and ensuring that our customers receive a top-level service experience.Key ResponsibilitiesMaintain Profit and Efficiency Goals: Work closely...