Finished Goods Warehouse Operations Manager

2 weeks ago

Dalton Georgia, United States Samsung SDS America Full time

Position Overview:
Samsung SDS is a prominent player in the global logistics sector, offering distinctive logistics solutions.

Since the launch of its integrated logistics platform 'Cello' in 2010, the company has been expanding its logistics services, including Business Process Outsourcing since 2012.


As the leading IT service provider in Korea, Samsung SDS has successfully executed numerous supply chain management and logistics consulting projects over the past three decades.

With a wealth of experience and expertise, Samsung SDS has evolved into a top-tier global third-party logistics provider, delivering tech-driven logistics services since 2012.

The Finished Goods Warehouse Operations Manager is responsible for overseeing the inventory and distribution of completed products.

Working primarily during daytime hours, the Manager ensures that finished goods comply with quality standards and are prepared for shipment according to the daily operational schedule.

This position entails supervising the finished goods warehouse, managing stock levels, and collaborating with the logistics team to fulfill customer demands.

The Manager is tasked with enhancing processes, maintaining precise records, and leading the warehouse team to ensure efficient and timely delivery of products.

This role requires strong leadership and organizational skills, with an emphasis on quality and customer satisfaction.

Key Responsibilities:

Operational Management:
Supervise the finished goods inventory management process, ensuring accurate and efficient handling of products ready for dispatch.


Oversee the loading and shipping of finished goods, confirming that all items are appropriately packaged and sent to customer distribution centers in optimal condition.

Manage the daily outbound logistics schedule, coordinating with carriers to guarantee timely and precise deliveries.


Utilize Warehouse Management Systems (WMS), MS Excel, and SAP to monitor outbound shipments, track inventory levels, and ensure product accuracy.

Implement necessary adjustments to outbound processes to meet shipping deadlines and adapt to fluctuations in order volumes.

Evaluate team performance, ensuring effective use of labor and resources to achieve shipping and inventory management objectives.

Support all established shipping and distribution goals, ensuring alignment with customer expectations.

Client Relationship Management:
Develop and sustain strong relationships with clients, proactively addressing their shipping and inventory requirements.

Maintain a comprehensive understanding of all facets of the finished goods process, as well as client expectations.

Respond promptly to customer inquiries, concerns, and issues, resolving any discrepancies or delays in shipments.

Ensure that customer requirements for finished goods are met efficiently and to their satisfaction.

Compliance and Documentation:
Guarantee that all shipping documentation is accurately completed and submitted to the relevant departments in a timely manner.

Enforce safety standards and policies within the finished goods area, ensuring compliance with health regulations and safety standards.

Maintain a cohesive, positive, and organized work environment in the finished goods warehouse.

Ensure adherence to all established safety programs and company standards.

Team Leadership:
Lead and inspire the finished goods warehouse team, ensuring high levels of productivity and efficiency.

Provide training and guidance to team members on inventory management, shipping processes, and safety protocols.

Assist in the recruitment and training of new team members, fostering talent development within the team.

Communicate departmental objectives, performance metrics, and productivity expectations to team members.

Record Keeping and Reporting:


Maintain accurate and comprehensive records of finished goods inventory levels, outbound shipments, and any issues encountered during the shipping process.

Compile and present reports on finished goods inventory, shipping status, and any damages or discrepancies in shipments.

Develop and implement data quality checks to ensure the accuracy and consistency of inventory and shipping data.


Create and maintain reports and dashboards to track key performance indicators (KPIs) related to finished goods management and customer satisfaction.

Requirements

Bachelor's Degree in Logistics, Supply Chain Management, or a related field

5+ years of experience in logistics or warehouse operations, with a focus on finished goods management

Relevant industry knowledge, particularly in shipping and inventory management

Ability to build trustworthy relationships with customers and internal teams at all levels

Excellent presentation, communication, and organizational skills

Strong problem-solving abilities with the capacity to adapt to changing priorities

Proficiency in Microsoft Office applications and experience with Warehouse Management Systems (WMS) and SAP

Strong team player with the ability to lead and develop staff in a dynamic environment

Travel Requirements:
up to 10 % within the U.S.

Working Conditions

This position is primarily based in a manufacturing facility and may require shift changes

This role may involve working outside of regular business hours to meet deadlines or address operational issues

Benefits

Samsung SDS offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision, and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Samsung SDS America, Inc. is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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