Supervisor Region Operations Manager
4 weeks ago
Lumen Technologies is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to grow and thrive.
Our commitment to innovation and customer satisfaction drives us to deliver exceptional service and support. We're proud to be a workplace that values diversity, equity, and inclusion.
As a Supervisor Region Operations, you'll play a critical role in managing our operations and ensuring seamless delivery of our services. You'll lead a team of technicians, providing guidance and support to ensure they meet attendance and performance standards.
Key Responsibilities:
- Manage daily operations of outside and inside plant network services and technicians
- Develop and maintain an aggressive, knowledgeable, customer-focused team
- Provide quality residential and business communications services on a profitable basis
- Collaborate with the union to achieve a win-win working relationship
- Motivate team for continuous improvement and achievement of maximum performance
Requirements:
- Previous experience managing teams within a telecom technical environment
- Strong skills and experience in employee development, including training, coaching, and mentoring
- Computer skills, including Excel, email, Word, and legacy systems
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and services and products offered by Lumen
- Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior
We offer a competitive salary and benefits package, including health, life, and voluntary lifestyle benefits. This position is eligible for short-term incentives or sales compensation. Director and VP positions are also eligible for long-term incentive.
As a Lumen Technologies employee, you'll have access to a comprehensive benefits package, including health, life, and voluntary lifestyle benefits. We're committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.
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