Operations Manager

4 weeks ago

Minneapolis, Minnesota, United States Penske Full time
Operations Supervisor Job Description

Job Summary: We are seeking a highly skilled Operations Supervisor to join our team at Penske Logistics. The successful candidate will be responsible for providing operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities.

Key Responsibilities:

  • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
  • Establish and sustain that performance standards are communicated that are specific and measurable.
  • Interview hourly associates and provide recommendations for hire.
  • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
  • Motivate and engage associates by focusing on team accomplishments and recognition.
  • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
  • Conduct team meetings and evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations.
  • Assist in new associate training and provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
  • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
  • Complete all necessary records and reports in a timely and accurate fashion.
  • Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
  • Understand the relationship between decision-making and profitability.
  • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
  • Ensure day-to-day management and associate activities are aligned with the location safety strategy.
  • Provide associates with communication, training, feedback, and direction to ensure safe performance.
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
  • Conduct safety observations and understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily.
  • Ensure the customer knows that we are committed to helping them meet their objectives.
  • Determine areas that could benefit from Continuous Improvement efforts.
  • Properly plan work assignments to ensure effective use of fleet equipment.
  • Work with hourly associates to ensure they understand safe and efficient operation of equipment.
  • Work with vendors to ensure equipment is maintained.
  • Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete.

Requirements:

  • Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
  • Must have ability to work efficiently and independently with strong time management and organizational skills.
  • Strong written/oral communication skills and the ability to actively listen are required.
  • Ability to manage through a problem, think critically, and make decisions independently.
  • Ability to drive process improvement and lead change.
  • Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
  • Must demonstrate ownership & responsibility to run the operation with a sense of urgency.
  • High School Diploma or equivalent required.
  • Bachelor's Degree preferred.

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