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Customer Engagement Specialist

2 months ago

Minneapolis, Minnesota, United States Crunch Fitness - Blaine and Maple Grove Full time
Job Overview

As a Membership Support Coordinator at Crunch Fitness - Blaine and Maple Grove, you will play a vital role in enhancing the member experience and ensuring a welcoming environment for all.

Key Benefits:
  • Complimentary Gym Membership
  • Performance-Based Bonuses
  • Provided Uniforms
  • Opportunities for Training & Development

Reporting Structure:
  • Reports directly to the Manager
Essential Qualifications:
  • Fluency in English
  • Strong reading and writing capabilities
  • Proficient in computer operations
Desired Skills:
  • Exceptional customer service abilities
Core Responsibilities:
  • Arrive early to prepare the gym for opening and complete all necessary tasks
  • Facilitate Membership Sales
  • Welcome all members and guests with a friendly demeanor
  • Check in members and guests according to established protocols
  • Utilize club software to relay messages during member check-in
  • Answer phone calls in a courteous and professional manner
  • Inform members and guests about upcoming special events
  • Foster a welcoming atmosphere for all members
  • Address member requests or escalate to management as needed
  • Maintain a professional demeanor at all times
  • Promote and sell retail products
  • Schedule member services such as tanning
  • Process payments for member services following company guidelines
  • Stay informed about club facilities, services, and schedules
  • Keep work areas clean and organized
  • Assist with various projects as assigned by club management
  • Adhere to all policies and procedures outlined in the Employee Handbook
  • Perform opening and closing duties as required
Meetings:
  • Participate in Monthly or Weekly Department Meetings and Employee Training Sessions