Customer Service Specialist

4 weeks ago


Minneapolis, Minnesota, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). As a key member of our team, you will provide exceptional support and problem resolution to our customers, driving proactive issue resolution and delivering a best-in-class experience.

Key Responsibilities
  • Act as a liaison between logistics operations and the commercial organization
  • Leverage SAP to monitor and manage service levels provided by the ASC to customers
  • Own the collection and resolution of customer claims from the commercial organization
  • Provide first-line support for Customer Service Associates when issues arise
  • Track and report customer service issues on a daily and weekly basis
  • Utilize reported KPIs to suggest process improvements and implement new procedures
  • Detect and proactively communicate issues preventing the smooth flow of customer orders
  • Deliver a best-in-class experience for both customers and the operations team
Requirements
  • Bachelor's Degree or comparable experience
  • 1-2 years of Customer Service experience
  • Strong working knowledge of SAP
  • Strong proficiency with MS Office, Outlook, and Excel
  • Experience in warehouse and transportation operations environment
  • Ability to influence and strong organizational and interpersonal skills
  • Strong blend of analytical, decision-making, and creative problem-solving skills
  • Strong communications, presentation, and project management skills
What We Offer

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. Upon request and consistent with applicable laws, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.



  • Minneapolis, Minnesota, United States Edina Realty Home Service Full time

    We are seeking a highly skilled Customer Care Specialist to join our team at Edina Realty Home Services. This role will provide exceptional customer service to our clients and internal stakeholders, ensuring a positive and seamless experience.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide support to our agents...


  • Minneapolis, Minnesota, United States Moffat Workforce Full time

    Job Summary:Moffat Workforce is seeking a skilled Customer Service Specialist to join our team. As a Technical Service Representative, you will be responsible for providing exceptional customer service and resolving technical issues.Key Responsibilities:Maintain accurate warranty and repair records.Analyze customer situations and determine the best course of...


  • Minneapolis, Minnesota, United States Apex Systems Full time

    Customer Service Specialist OpportunityApex Systems is seeking a skilled Customer Service Specialist to support a premier banking client in Bloomington, MN. This is a unique opportunity to join a world-class IT services company that values innovation, collaboration, and continuous learning.Key Responsibilities:Provide exceptional customer service and support...


  • Minneapolis, Minnesota, United States Luther Customer Care Center Full time

    Service Lane CoordinatorAs a Service Lane Coordinator at Luther Customer Care Center, you will be the primary point of contact for our customers in the service lane. Your role will involve owning the customer's experience, ensuring they receive prompt, courteous, and effective service. You will be responsible for overseeing the flow of the drive lane, taking...


  • Minneapolis, Minnesota, United States Epiq Global Business Transformation Solutions, LLC Full time

    Job Title: Hospitality SpecialistJob Summary:We are seeking a highly skilled Hospitality Specialist to join our team at Epiq Global Business Transformation Solutions, LLC. As a Hospitality Specialist, you will be responsible for providing exceptional customer service and ensuring that all client meetings, events, and hospitality tasks are executed...


  • Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Customer Service SpecialistAt Ultimate Staffing, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Collaborate with our sales team to meet and exceed customer expectations.Provide...


  • Minneapolis, Minnesota, United States Securitas Electronic Security Inc Full time

    Customer Service Data SpecialistAt Securitas Electronic Security Inc, we offer a comprehensive portfolio of security solutions to protect people, customers, and assets. As a leading systems integrator and alarm monitoring company, we deliver exceptional service to our clients. We are seeking a highly skilled Customer Service Data Specialist to join our...


  • Minneapolis, Minnesota, United States Cassie Sanetra - State Farm Agent Full time

    Job OverviewAs a Client Experience Specialist with Cassie Sanetra - State Farm Agent, you will play a vital role in delivering exceptional customer service and driving business growth. Your attention to detail, communication skills, and passion for helping others make you an ideal fit for this role. You will work closely with the agency team to resolve...


  • Minneapolis, Minnesota, United States Avenica Full time

    Job Title: Customer Service Phone SpecialistJob Summary:We are seeking a highly skilled Customer Service Phone Specialist to join our team at Avenica. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls.Responsibilities:Answer inbound calls promptly and...


  • Minneapolis, Minnesota, United States Edison Electric, Inc. Full time

    About the Customer Service Representative PositionAt Edison Electric, Inc., we're seeking a skilled Customer Service Representative to be the first point of contact for our clients. This role involves greeting customers over the phone, qualifying their needs, and scheduling service appointments for our talented electricians.The ideal candidate will be...


  • Minneapolis, Minnesota, United States EssilorLuxottica Full time

    Job Summary:We are seeking a highly skilled Customer Service Specialist to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). As a key member of our team, you will provide exceptional support and problem resolution to our customers, driving proactive issue resolution and ensuring a best-in-class experience.Key...


  • Minneapolis, Minnesota, United States Holiday Companies Full time

    Food Service SpecialistWe are seeking a skilled Food Service Specialist to join our team at Holiday Companies. As a Food Service Specialist, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers in the foodservice areas of our stores.Your key responsibilities will include:Greeting customers...


  • Minneapolis, Minnesota, United States Ultimate Staffing Services Full time

    Job SummaryUltimate Staffing Services is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Collaborate with the sales team to meet and exceed customer expectations.Provide timely and...


  • Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Job Summary:We are seeking a highly skilled Ecommerce Customer Service Specialist to join our team at Ultimate Staffing. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via Zendesk.Key Responsibilities:Answering customer service inquiries via Zendesk, ensuring timely and accurate...


  • Minneapolis, Minnesota, United States Wright-Hennepin Cooperative Electric Association Full time

    Job DescriptionWright-Hennepin Cooperative Electric Association is seeking a highly skilled Dispatcher/Customer Service Specialist to join our team. This role is responsible for providing exceptional customer service and ensuring the timely and accurate resolution of customer issues.Key Responsibilities:Answer incoming telephone and alarm traffic in a...


  • Minneapolis, Minnesota, United States ABM Industries Full time

    Parking Lot Checker and Customer Support SpecialistAt ABM Industries, we're looking for a skilled Parking Lot Checker and Customer Support Specialist to join our team. As a key member of our parking operations team, you'll be responsible for:Inspecting parking facilities to ensure vehicles are parked properlyIssuing violations for vehicles parked in...


  • Minneapolis, Minnesota, United States Aston Carter Full time

    Aston Carter is a leading provider of corporate talent solutions, serving thousands of clients across the globe. Our team is comprised of experienced professionals who are passionate about delivering world-class results.Job Title: Customer Liaison Specialist - 6 Month Contract to HireJob Summary: We are seeking a skilled Customer Liaison Specialist to serve...


  • Minneapolis, Minnesota, United States EAC Product Development Solutions Full time

    Job Title: Customer Support SpecialistAt EAC Product Development Solutions, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our...


  • Minneapolis, Minnesota, United States Ultimate Staffing Services Full time

    Job Title: eCommerce Customer Service SpecialistJob Summary:We are seeking a highly skilled eCommerce Customer Service Specialist to join our team at Ultimate Staffing Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key...


  • Minneapolis, Minnesota, United States EssilorLuxottica Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). As a key member of our team, you will provide exceptional support and problem resolution to our customers, driving proactive issue resolution and delivering a best-in-class experience.Key...