IT Support Specialist

2 days ago

Brookfield, Wisconsin, United States Milliman Full time
About the Role

Milliman is seeking a skilled IT Support Specialist to join our team in Brookfield, WI. As a key member of our Property and Casualty practice, you will play a critical role in ensuring the seamless operation of our technology infrastructure.

Key Responsibilities
  • Provide timely and effective support for end-users, resolving technical issues and responding to incoming tickets and ad-hoc requests.
  • Collaborate with the IT team to develop and implement technical process documentation, ensuring accuracy and consistency.
  • Prioritize tickets based on urgency and priority, utilizing your analytical skills to resolve complex technical problems.
  • Install, configure, and maintain hardware, software, and systems, ensuring seamless integration with our existing infrastructure.
  • Provide A/V support for in-office meetings, ensuring a professional and engaging experience for all attendees.
  • Develop and deliver technical training and orientation sessions for end-users, promoting a culture of technical excellence.
  • Conduct thorough research and analysis to resolve technical issues, leveraging your expertise and knowledge to drive results.
Requirements
  • Minimum 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware.
  • Proven help desk experience, preferably in an office or professional services environment.
  • Able to physically install and relocate equipment, including lifting 40 pounds and working in small or hard-to-reach spaces.
  • Familiarity with TCP/IP networking and ability to prioritize multiple concurrent requests.
  • Exceptional communication and problem-solving skills, with a positive approach to resolving technical issues.
Preferred Qualifications
  • Experience supporting Mac and/or non-Windows platforms, such as Linux or machine learning systems.
  • Certification in A+, Network+, MCP, or equivalent professional certification.
  • Professional customer service experience, with a focus on delivering exceptional user experiences.
About Milliman

Milliman is a leading global consulting and actuarial firm, delivering market-leading services and solutions to clients worldwide. Our team is dedicated to helping companies take on complex issues, including retirement funding, mortgage and healthcare financing, risk management, and regulatory compliance.

We offer a competitive benefits package, including a 401(k) plan with matching program, employee assistance program, paid time off, and a minimum of 8 paid holidays. This position is based out of our Milliman office in Brookfield, WI, and candidates must be willing to work onsite 5 days per week, with some flexibility.

Milliman is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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