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IT Support Specialist

2 months ago


Brookfield, Wisconsin, United States Concurrency Full time
IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our Internal IT Team at Concurrency. As a key member of our team, you will provide top-notch technical support to our end-users, ensuring they have the tools and resources they need to succeed.

Responsibilities
  • Provide tier 1-2 support to end-users, resolving routine issues in a timely and professional manner.
  • Assist in the creation of new user accounts, set-up of new equipment, and documentation of incidents and internal processes.
  • Diagnose and resolve complex technical issues, escalating as necessary to ensure seamless support.
  • Provide guidance and explain policies and procedures to end-users, promoting a culture of knowledge sharing and collaboration.
  • Assist users in obtaining access to systems, review and evaluate new computer hardware and software products, and assist in the tracking of hardware and software inventory.
Requirements
  • Bachelor's Degree in Information Technology or related field.
  • Understanding of Microsoft Products, including Office365 and Active Directory.
  • Any technical certifications, such as A+ or Microsoft Certifications.
  • Exposure to Active Directory and networking.
What Sets You Apart

At Concurrency, we value our employees' well-being and offer a comprehensive benefits package, including paid time off, holidays, and a collaborative work environment. We are committed to providing opportunities for growth and development, and we encourage our employees to take ownership of their careers.