Business Care Customer Support Representative
1 week ago
Business Care Customer Support Representative
Job Category: Corporate Requisition Number: CUSTO03266
Job Overview
Join the dynamic team at Clearwave Communications as a Business Care Customer Support Representative. In this role, you will serve as the primary contact for our enterprise-level clients, addressing inquiries related to billing, service installations, and account modifications through various communication channels including phone, email, and chat.
Key Responsibilities:
- Respond to calls from business clients, providing professional and timely assistance.
- Deliver accurate and consistent support to meet the needs of business customers by adhering to established Standard Operating Procedures (SOP).
- Handle and resolve customer issues, including billing discrepancies, with courtesy and professionalism.
- Provide post-installation support, including updating service changes in the designated software platform.
- Engage with clients via web chat on the Business Services Website, ensuring a respectful and professional interaction.
- Utilize back-office processing tools effectively for selected inquiries.
- Communicate feedback to management regarding service challenges or customer concerns.
Additional responsibilities may be assigned as necessary.
Qualifications:
To be successful in this role, candidates should possess a high school diploma or GED, along with one to two years of relevant experience or training, or an equivalent combination of education and experience. A strong customer service orientation is essential, particularly with experience in telephone-based support. Proficiency in data entry is also important.
Familiarity with Microsoft Outlook, Word, and Excel is required, and knowledge of the Single View platform is preferred.
Clearwave Communications is dedicated to maintaining a safe environment for our associates and customers. Job offers are contingent upon successful completion of background checks, drug screenings, and reference checks. Only candidates who pass these pre-hire assessments will be considered for employment.
We value diversity in our workforce and believe that our unique talents, backgrounds, and perspectives contribute to our collective success. At Clearwave Communications, we embrace the motto "stronger together" and are committed to providing equal employment opportunities to individuals of all backgrounds.
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