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Customer Support Representative
2 months ago
About the Role:
Transact Campus Inc. is seeking a highly skilled and customer-focused Client Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to students and parents, ensuring they have a seamless experience with our products and services.
Key Responsibilities:
- Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Use technical knowledge and troubleshooting skills to resolve customer issues and concerns.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Document and track customer interactions and issues in our case management system.
- Contribute to the development of knowledge base articles and other support resources to improve team effectiveness.
Requirements:
- 1-2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Ability to troubleshoot technical issues and provide effective solutions.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading provider of education technology solutions.
About Us:
Transact Campus Inc. is a leading provider of education technology solutions, serving the higher education community for over 25 years. We are committed to delivering innovative and effective solutions that improve the student experience and support the success of our clients.
