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Customer Service Representative

2 months ago


Phoenix, Arizona, United States Peckham Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Peckham. As a Customer Service Representative, you will be responsible for providing exceptional customer service to U.S. citizens via phone calls.

Key Responsibilities
  • Answer phone calls in a timely manner and provide superior customer service
  • Gather information to determine customers' needs and apply problem-solving skills to resolve inquiries effectively
  • Access knowledge base to provide information to customers
  • Accept other jobs/duties as assigned
Requirements
  • Ability to obtain a security clearance
  • Ability to pass a computer skills assessment (typing, reading comprehension)
Work Environment

As a Customer Service Representative, you will be working in a call center environment. You will be required to multitask, speak, listen, read, and use a computer simultaneously during your scheduled shift. You will also be required to be mobile throughout the building and work individually, but also as part of a team.

About Peckham

Peckham is a national award-winning non-profit organization recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment. Our employees enjoy benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

Equal Opportunity Employer

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We provide equal opportunities and do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.