Healthcare Customer Service Associate

2 weeks ago


Naples, Florida, United States Careerstaff Unlimited Full time
Position Overview:
As a Healthcare Customer Service Associate, you will play a vital role in ensuring a seamless experience for patients within a medical environment.

Key Responsibilities:
  • Respond to incoming calls in a professional and courteous manner.
  • Assess and address patient inquiries while collaborating with team members.
  • Gather and update patient demographic and insurance details; confirm and revise existing patient information.
  • Accurately schedule patient appointments in the electronic medical records (EMR) system, adhering to established protocols.
  • Process patient messages through the EMR system for prescription renewals, medical inquiries, referrals, and lab/test results.
  • Manage appointment requests from the patient portal and handle return mail within the EMR system.
  • Document patient appointments and cases thoroughly in the EMR system.
  • Stay informed of updates by participating in departmental meetings as necessary.
  • Verify patient insurance coverage.
  • Meet or exceed productivity and quality benchmarks.

Qualifications:
  • At least 1 year of recent experience in a medical front office setting is required.
  • A high school diploma or GED is mandatory.
  • Successful completion of a background check and a 10-panel drug screening, including nicotine.
  • Eligibility to work in the United States is essential.

About CareerStaff Unlimited:
CareerStaff Unlimited is a leading provider in healthcare staffing and workforce solutions, dedicated to connecting healthcare professionals with exceptional career opportunities. With over 30 years of experience, we pride ourselves on delivering quality service and support to our clients and staff alike.

Benefits:
  • Flexible scheduling options including day, night, or weekend shifts.
  • Comprehensive medical, vision, and dental coverage, along with a 401(k) plan.
  • Guaranteed weekly direct deposit and access to a dedicated clinical services team.
  • Bonus programs available for eligible employees.

CareerStaff Unlimited is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all candidates.

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